Welcome to FOS Chat Support Service. Please click on the option that best describes why you are contacting us today.

Device Support

Streaming Support

FOS App Support


Live Chat Hours

Monday thru Saturday:
10AM Eastern Time (7AM Pacific Time)
11PM Eastern Time (8PM Pacific Time)

No Live Chat Available

FOS TV is proud to offer the most content for the lowest price around. This is done by keeping our fixed expenses as low as possible. Most questions and / or technical concerns are fixed by using our Customer Self-Service tools. If you have exhausted all our Customer Self-Service tools, we are here to help you, but we ask that you start there first.
We thank you in advance for your cooperation using our Customer Self-Service tools and for being a valued customer.

Your FOS Account

How do I install the FOS App on my Firestick, phone, tablet, etc.?


Android Phone / Tablet

Android TV

Apple iPhone or iPad

Amazon Firestick or FireTV

FOS Wireless Remote

Channel Guide Issue

Channel Guide Issue

Streaming Issue

Sound Issues

Channel Issue

Movie Issue

TV Issue


Please wait while we gather more information.

Sound Issue

Sound Issue

Refreshing your FOS App

Guide is not showing correct start times

Speed Test

Channel Restart

Change Channel

Channel Restart

Channel Restart

Movie Refresh

Movie Refresh

TV Show Refresh

Wrong / Incorrect Episode

Missing Episode

TV Show Refresh

Media Content Request

This feature allows our customers to help us decide the Network Channels / TV Shows / Movies they want to watch. We cannot guarantee that we can obtain the content you are looking for. However, we will always do our best.

Click here to submit a content request form.

Closed Caption


Closing FOS TV LTV Player App

Change Language and Audio Setting

FOS TV LTV App Will Not Open

Clear Device Wi-Fi MAC Address

Device Says Connected, No Internet

Setting Up FOS Services

Restart Your Modem and Router

Reboot Your Streaming Device

No Sound

Pausing Live TV, Movies or TV Shows

Searching Movies, TV Shows and Networks

My TV Guide Has No Content

How to use Multi Screen

How to use Catch Up

Streaming Issues

How to use DVR

Add Apps to Collections

Install FOS - Google Play Store

Uninstall FOS - Google Play Store

Update FOS App

Set Time Zone on your Device

Adjust Time Zone in your FOS Streaming App

Internet Connection Issue

Connecting to Wi-Fi

12-Hour and 24-Hour Format

FOS App Dissapeared

Adjusting your Screen Size

How to Setup and Use DVR

Adjusting your Sound Settings

Wrong start and end times on my guide

FOS TV LTV Player App

How do I reactive my service?

Sales Questions

Did these steps solve the issue you were experiencing?

Sales Questions

Sales Questions

Sales Questions

Please select if you are a currently Active customer, if you are a Former customer who previously had service or if you are a New customer who has not yet had service.

Note: Selecting an incorrect option will delay response time and may require the support form to be resubmitted.

If you are not sure what services you have please Log In to your account and the appropriate option will be selected automatically.

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Thank you for your continued service and support.
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